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MICD Step 3

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Five Star Certified Dealerships use cutting-edge best practices and strategies to create a world-class operation. They stand out above all other dealers by incorporating the most sophisticated systems for today's market. Dealerships that achieve Five Star status must Recertify every two years.


1. Pre-Certification Assessment
2. Employee Satisfaction Survey
3. Facility Standards
4. Website Standards
5. F&I Process
6. Accounting Process
7. Follow-Up Process
8. Education and Training
9. Mystery Shopping
10. Performance Planning