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MICD Step 2

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Description

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The second step of Certification continues to enhance the customer experience by implementing processes for overall dealership functionality. Established organizational procedures ensure smooth operations and happy customers.

STANDARDS

1. Pre-Certification Assessment
2. Employee Handbook
3. Employee Reviews
4. Sales Process
5. Internet Process
6. Service Process
7. Parts Process
8. Performance Process
9. Education and Training
10. Performance Planning