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MICD Five Star

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Price: $2,499.00
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Description

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The MICD Five Star allows dealerships to move straight to a Five Star Certified Dealership through one process and 15 standards. Dealerships can take their business to the next level with this streamlined route. MICD Five Star targets high-level business practices proven to generate superior performance, operational excellence and deliver outstanding customer satisfaction.

STANDARDS

1. Certification Assessment
2. Marine Industry Consumer Commitment
3. Employee Process
4. Employee Satisfaction Survey
5. Education & Training
6. CRM Process
7. CSI Tracking/Trending
8. Sales Process
9. Website Standards
10. Facility Standards
11. Service Process
12. Parts Process
13. Accounting Process
14. Mystery Shopping
15. Performance Planning

8401 73rd Avenue North, Suite 71, Minneapolis, MN 55428